Benefit Programs Specialist III
Job DescriptionJob Description General work tasks include but not limited to:
Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
Monitors efficacy, trends of programs, and completes seasonal, quarterly, and yearly reports.
Participates on task forces, strategic planning, mentoring volunteers, students, and new employees, teaching classes, and conducting outreach.
Reviews cases for correctness, identifies significant errors/problems in caseloads, and determines if the errors/problems are with the section, unit, or with an employee.
Provides statistical data and other information to support budget requests.
interviews clients who provide questionable or fraudulent statements and information and determines program eligibility.
Documents data and information gathered and compares findings with established guidelines of program eligibility.
Prepares reports regarding quality control and makes recommendations to the supervisor.
Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed.
Carries a caseload of clients receiving public assistance that involve complex issues.
Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements.
Answers questions related to policies and procedures.
Maintains records, prepares reports, and submits summaries and information as required.
Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs.
Basic human behavior and financial assistance programs sufficient to determine benefits eligibility.
Human services programs and how each interrelates the strategic planning process.
Mathematics to calculate percentages, formulas, and averages to solve mathematical problems.
Interviewing techniques such as data collection, interrogation, and investigation.
Skill in operating a personal computer and the associated office and agency software.
Minimum Qualifications Demonstrated ability to manage complex cases.
Read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program.
Train staff.
Speak in public, promoting agency programs.
Develop brochures and pamphlets and use audio-visual equipment.
Share learned information with co-workers.
Communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone.
Interview, gather information, re-evaluate each client's situation, and make referrals.
Determine a client's ownership share in situations where multi-ownership exists.
Assess client's needs through collection and analysis of employment history and pertinent personal, family and cultural information.
Use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts and real estate, reports and manipulate data.
Maintain professional ethics related to confidentiality.
Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
Establish and maintain effective working relationships with applicants and recipients other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Identify customers' needs and explore options to address these needs within the available community resources.
Preferred Qualifications High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Prefer experience in benefits programs and completion of required Benefit Programs training.
Prefer prior work experience in a local department of social services office.
Prefer experience with agency related software.
Special Requirements Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
Employee must be able to telework if necessary.
Complete a minimum of 2 hours of Community Outreach as outlined by the Agency each year.
These events are held outside of normal office hours.
Driving record must meet agency standard.
Special Instructions to Applicants Applications for this position must be submitted electronically through this website.
Mailed, e-mailed, faxed, or hand delivered applications will not be accepted.
Consideration for an interview is based solely on the information within the application and/or resume.
Contact Information Tonda Wade No applications accepted by phone.
No applications accepted by fax.
No applications accepted by email.
No applications accepted by mail.
About Us VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide.
We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
Recommended Skills Calculations Coaching And Mentoring Communication Confidentiality Courtesy Data Collection Estimated Salary: $20 to $28 per hour based on qualifications.
Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
Monitors efficacy, trends of programs, and completes seasonal, quarterly, and yearly reports.
Participates on task forces, strategic planning, mentoring volunteers, students, and new employees, teaching classes, and conducting outreach.
Reviews cases for correctness, identifies significant errors/problems in caseloads, and determines if the errors/problems are with the section, unit, or with an employee.
Provides statistical data and other information to support budget requests.
interviews clients who provide questionable or fraudulent statements and information and determines program eligibility.
Documents data and information gathered and compares findings with established guidelines of program eligibility.
Prepares reports regarding quality control and makes recommendations to the supervisor.
Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed.
Carries a caseload of clients receiving public assistance that involve complex issues.
Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements.
Answers questions related to policies and procedures.
Maintains records, prepares reports, and submits summaries and information as required.
Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs.
Basic human behavior and financial assistance programs sufficient to determine benefits eligibility.
Human services programs and how each interrelates the strategic planning process.
Mathematics to calculate percentages, formulas, and averages to solve mathematical problems.
Interviewing techniques such as data collection, interrogation, and investigation.
Skill in operating a personal computer and the associated office and agency software.
Minimum Qualifications Demonstrated ability to manage complex cases.
Read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program.
Train staff.
Speak in public, promoting agency programs.
Develop brochures and pamphlets and use audio-visual equipment.
Share learned information with co-workers.
Communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone.
Interview, gather information, re-evaluate each client's situation, and make referrals.
Determine a client's ownership share in situations where multi-ownership exists.
Assess client's needs through collection and analysis of employment history and pertinent personal, family and cultural information.
Use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts and real estate, reports and manipulate data.
Maintain professional ethics related to confidentiality.
Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
Establish and maintain effective working relationships with applicants and recipients other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Identify customers' needs and explore options to address these needs within the available community resources.
Preferred Qualifications High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Prefer experience in benefits programs and completion of required Benefit Programs training.
Prefer prior work experience in a local department of social services office.
Prefer experience with agency related software.
Special Requirements Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
Employee must be able to telework if necessary.
Complete a minimum of 2 hours of Community Outreach as outlined by the Agency each year.
These events are held outside of normal office hours.
Driving record must meet agency standard.
Special Instructions to Applicants Applications for this position must be submitted electronically through this website.
Mailed, e-mailed, faxed, or hand delivered applications will not be accepted.
Consideration for an interview is based solely on the information within the application and/or resume.
Contact Information Tonda Wade No applications accepted by phone.
No applications accepted by fax.
No applications accepted by email.
No applications accepted by mail.
About Us VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide.
We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
Recommended Skills Calculations Coaching And Mentoring Communication Confidentiality Courtesy Data Collection Estimated Salary: $20 to $28 per hour based on qualifications.
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